Welcome to the Autumn 2021 edition of the tenant newsletter, Housing Matters.
The reports delivered to the Housing and Property Committee on 30th September showed how our Housing Service continues to have a positive impact on our Highland Communities, including detailed reports on getting back to normal in repairs, maintenance, and new builds. I was delighted to see the recent Tenant Satisfaction survey indicate higher rates of satisfactionCllr. Ben Thompson – Chair, Housing & Property Committee
for five of the six performance indicators and a significant improvement compared to previous satisfaction surveys.
I also welcome ongoing engagement with the Scottish Housing Regulator. My role means I sign the Council’s Annual Assurance Statement and the Committee Cllr. Ben Thompson – Chair, Housing & Property Committee also approved this year’s Statement. The Statement provides the regulator with insight into the processes the Council follows and the priority we have on tenant safety and rent affordability. This year’s statement is positive and shows the good work of the Housing
Service, particularly against the challenging backdrop of lockdowns and the ongoing COVID-19 pandemic. The Tenant Participation Team and frontline Housing officers have been actively encouraging tenants to be involved in decisions that will affect them, supporting tenants and the Council to work together to improve services and ensure tenants have all the information they need. I would also encourage tenants to participate as much as possible.